Receptionist ready for client call

TELEHEALTH

Video Telehealth Appointment Instructions

**Important: Before a Telehealth session, all patients must schedule an appointment, register on our patient portal, and complete this Telehealth Patient Consent form.

TELEHEALTH PATIENT CONSENT FORM

VIA MOBILE
(Tablet, iPhone, or Android)

1   Go to a private, safe place of your choosing.
2   Click on your provider's virtual waiting room link via your mobile device.
3   You will be prompted to download the appropriate app (VSee Clinic).
      Click the link to begin download or be directed to the app. **Please make note of your Provider's RoomID that will be listed on this Download page. 
4   Enter your provider's Room ID.  Click "Next".
5   Enter your name and click "Enter". Wait for your provider to connect with you.
6   Have your appointment!

VIA COMPUTER (Desktop or Laptop)

1    Go to a private, safe place of your choosing.
2    Click on your provider's virtual waiting room link.
3    Fill in your name and current location and click "Enter".
      You will be prompted to download the appropriate software if necessary. 
4    Wait for your provider to connect with you.
5    Have your appointment!

WHAT YOU'LL NEED

TeleHealth appointments are easy and convenient, and only require a few steps to get started.

A PRIVATE SAFE PLACE

Be ready at the time of your appointment in a secure, private environment of your choosing. 

A WEBCAM

You can have your appointment via your home or work computer (via webcam), smart phone or tablet. 

YOUR PROVIDER'S VIRTUAL WAITING ROOM

At the time of the appointment, select your provider from our list to be directed to their "Virtual Waiting Room". Make note of their Room ID for Mobile Appointments!


VIRTUAL WAITING ROOM


WHAT  IS  TELEHEALTH?

(Also referred to as Telemedicine, Teletherapy or Telepsychiatry)


Telehealth is a form of video conferencing allowing psychiatrists and therapists to provide services to patients outside of the office, for example at the patient’s home or workplace. It also provides the opportunity for consultation with family members, teachers and other providers involved in the patient’s care. Surveyed patients participating in telemedicine say they are very satisfied with the care they are receiving and that they feel telemedicine is a reliable form of practice. In addition, they find that they are able to keep their appointments on a more regular basis.

A study published in the Journal of Clinical Psychiatry comparing in-office-treatment to treatment via telepsychiatry indicated “There were no statistically significant differences between study groups for symptoms, quality of life, and patient satisfaction... there is a strong hypothesis that videoconference-based treatment obtains the same results as face-to-face therapy and that telepsychiatry is a useful alternative.” 


TELEHEALTH  FAQ

I am interested in Telehealth; how do I determine if it is an option for me?

We encourage you to discuss your interest in telehealth with your clinician during your next appointment to determine if this might be a fit for you. Currently telehealth is offered only for follow-up appointments, not first-time patients. If you do not currently have an appointment scheduled, please contact us.

What if my provider doesn’t offer Telehealth?

If you do not see your provider listed as an available Telehealth participant, please contact our office to find out more information.

Will my insurance cover Telehealth visits?

Most commercial insurances do cover telehealth visits, but coverage can vary by insurance carrier. We strongly recommend that you contact your insurance carrier prior to scheduling a telehealth visit, to inquire if telehealth is indeed a covered benefit for your plan.

Will I still be required to come into the doctor’s office?

It is best to speak to your doctor about the most effective plan for your care. We typically recommend that patients participating in Telehealth continue to see their provider face to face on a periodic basis. You and your provider can work together to determine a routine that works best for your specific needs.

Are Telehealth video appointments HIPAA Complaint?

PBH ensures the interaction between the patient and clinician is completely secure and HIPAA compliant. The teleconferencing software encrypts all forms of data, including video and audio.

How To Cancel My Appointment

Please call your location to cancel an appointment or select “Cancel” on the appointment reminder you receive to your email. This must be done at least 24 hours in advance or your cancellation can not be received.

What Devices & OS Are Supported?

Windows

  • Windows 7 or later
  • 2GHz dual-core CPU for up to 3-way calls.
  • i5 or i7 CPU is recommended for group video calls.
  • VSee only works on Windows Surface tablet with full Windows OS.

Mac

  • OS X 10.11 or later
  • Please click here if you need VSee for OS X 10.10 and below.
  • Known compatibility issues with OS X version for Mac.

iOS

  • iOS 11 or later
  • iPad Air or newer
  • iPad Mini 2nd generation or newer
  • iPhone SE or newer

Android

  • Android 4.4 Kitkat or later
  • NEON compatible ARM processor or x86 processor
  • Dual core CPU
  • Amazon Fire phone and tablets 2014 or later

Other Device Recommendations:

  • Google Pixel 1 or newer

What Browsers Are Supported?

Javascript must be enabled, and cookies must be allowed. See guide.

  • IE 11 (exclude IE in metro mode)
  • IE Edge
  • Chrome (latest version and previous version)
  • Firefox (latest version and previous version)*
  • Safari (latest version and previous version, private mode is unsupported)
  • Internet Browser (default browser on some Android devices)**

* Firefox is not supported on iOS and Android
** Internet Browser is not supported on some Android devices ie: Samsung tab 3 (Android 4.1.2), Samsung Galaxy S6 (Android 5.0).

Note: Web chat is not supported on mobile devices. When a provider uses chat on VSee Clinic sites, VSee chat will be opened. This is applied to iOS/Android.

Please contact us at help@vsee.com for any questions.

LOCATIONS

HANOVER

9202 Center Oak Court

Mechanicsville, VA 23116

 

Tel: 804.730.0432
Fax: 804.730.2829

Evening and Saturday hours are available by appointment.

 

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MIDLOTHIAN

15521 Midlothian Turnpike

 Suite 105

Midlothian, VA 23113

 

Tel: 804.423.1550
Fax: 804.464.2376

Evening and Saturday hours are available by appointment.

 

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WEST END

5213 Hickory Park Dr

Suite A

Glen Allen, VA 23059

 

Tel: 804.237.8030
Fax: 804.237.8028

Evening and Saturday hours are available by appointment.

 

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FOREST AVE.

7231 Forest Avenue

Suite 103

Richmond, VA 23226

 

Tel: 804.728.2138
Fax: 804.447.3352

 

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COMMONWEALTH BUILDING

7301 Forest Avenue

Suite 200

Richmond, VA 23226

 

Tel: 804.374.8112

Fax: 804.447.8204

Evening and Saturday hours are available by appointment.

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OPENING SOON!

Fairfax Building

10710 Midlothian Turnpike

Suite 127

N. Chesterfield, VA 23235

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