What is Telehealth?

Telehealth appointments allow patients to connect to health providers through secure video conferencing software. At Commonwealth counseling, we offer telehealth services for psychiatric care and therapy. Both telepsychiatry and teletherapy connect patients to our expert clinicians in a convenient format.

Below are answers to some of the most commonly asked questions about telehealth. We hope this will help you decide if teletherapy or telepsychiatry may be right for you. If you have further questions about our services, please contact us.

Why Telemed?



Why Choose Telehealth Over In-Person Mental Health Services?

At Commonwealth Counseling, we encourage patients to choose the appointment format that works best in their lives, whether that’s in-office visits or telehealth. For many patients, telehealth is an important resource because it allows them to fit regular appointments into their daily lives. 

Consistency is key for any mental health service, but it’s not always easy to commute to a clinic a few times per month for therapy. Telehealth allows for more consistent appointments, which ultimately leads to better outcomes for many people. 

Telehealth can also be used to conneact a person’s entire support system and surround them with the care they need. With telehealth appointments, mental healthcare providers can connect with other clinicians, family members, friends, teachers, and social workers that patients rely on. When everyone is on the same page, the patient can get the care they need.

Does Telehealth Really Work for Mental Health?

We understand that some people may be skeptical about the efficacy of telehealth in mental healthcare. However, studies continue to find that patients who receive teletherapy or telepsychiatry experience outcomes that are at least as good as those who receive in-person care. In some studies, telehealth patients improve their mental health more than their counterparts because they are able to attend appointments on a more regular basis. 

What Kind of Device Do I Need for a Telehealth Appointment?

To have a telehealth appointment, you need an internet-connected device that can run the secure software our clinicians use. This could be a desktop, laptop, tablet, or smartphone. Most devices made in the past several years run the correct operating system to use the software, including most Mac, Windows, Apple, Amazon Fire, Google, and Android devices. Additionally, your device should have one of the following browsers:

  • Chrome
  • Safari
  • Firefox
  • Internet Browser
  • IE 11
  • IE Edge

If you’re not sure whether your device will work, please feel free to contact us.

Do Insurance Plans Cover Telehealth Visits?

If your insurance plan covers in-person mental health appointments, it’s likely to cover telehealth visits as well. However, this decision is up to the insurance provider. We encourage all patients to contact their insurance companies before booking their first telepsychiatry or teletherapy appointments. Please note that Commonwealth Counseling accepts most major insurance plans.

What If I Want to See My Provider In Person?

We proudly offer both in-person and telehealth appointments. If you want to make one session an in-person appointment for any reason, just tell your provider or office staff when you make the appointment.

Is My Information Safe with Telehealth?

Whether through telehealth or face-to-face, all psychiatry and therapy appointments must meet strict HIPAA standards for patient privacy. In keeping with these laws, we use secure software for all telehealth appointments. This program encrypts all data, including audio and visual information.